How to Collect Better Customer Feedback for Your Restaurant with Tosto.in

With tosto.in you can set up and collect automatic customer feedbacks right on whatsapp. Positive reviews can be redirected to google reviews and negative reviews can be sent to the manager for immediate action. You can also set up various prizes for the customers who give feedbacks, this will not only increase the number of feedbacks but will make them come back to your restaurant again as the prize can be redeemed only dsuring their next visit.

In the competitive restaurant industry, understanding and improving customer experience is crucial. Tosto.in, your partner in restaurant growth, offers seamless solutions to elevate your business through effective feedback management, referral programs, and targeted marketing campaigns—all using the power of WhatsApp.

to view and create your own feedback program go to tosto.in/feedback

Why Customer Feedback Matters

Customer feedback is important for several reasons:

1. Service Improvement: Feedback helps you identify what’s working and what needs improvement. For example, if customers frequently mention slow service, you know to address it.

2. Customer Satisfaction: Responding to feedback shows customers that you value their opinions, enhancing their loyalty. For instance, thanking a customer for positive feedback or addressing a complaint promptly can turn a one-time visitor into a regular patron.

3. Competitive Edge: Understanding your customers better allows you to tailor your services to meet their needs, giving you an edge over competitors. If customers love a particular dish, promoting it can drive more sales.

How Tosto.in Enhances Feedback Collection

Feedback Management on WhatsApp

• Ease of Use: Customers can provide feedback directly through WhatsApp, a platform they are already familiar with, making the process smooth and effortless.

• Real-Time Analysis: Feedback is collected and analyzed in real-time, allowing you to make immediate improvements. For example, if multiple customers comment on a new dish being too spicy, you can adjust the recipe the same day.

• Automated Responses and Gifts: Set up automated responses to acknowledge customer feedback instantly, showing customers that their opinions are valued. A simple "Thank you for your feedback!" goes a long way.

Encouraging Detailed Feedback

• Interactive Surveys: Use engaging, interactive surveys to gather detailed feedback on various aspects of your restaurant. For instance, ask about the ambiance, service, and food quality.

• Personalized Requests: Send personalized messages requesting feedback after a dining experience, making customers feel special and more likely to respond. A message like "Hi [Customer Name], we hope you enjoyed your meal! Could you share your thoughts with us?" adds a personal touch.

• Incentivization: Offer incentives such as discounts or freebies for providing feedback, increasing response rates. For example, "Complete our survey and get 10% off your next meal!"

Implementing Effective Feedback Strategies

Clear Objectives

Define what you want to achieve with the feedback. Are you looking to improve service quality, menu items, or overall customer experience? Clear objectives help in designing effective surveys and questions.

Simplified Process

Keep the feedback process simple. Long, complicated surveys can deter customers from providing feedback. A few well-crafted questions can yield more actionable insights. For example, ask "How would you rate your overall experience?" with options for ratings.

Regular Follow-Ups

Regularly follow up with customers who have provided feedback. Show them how their feedback has led to changes and improvements, fostering a sense of involvement and loyalty. For instance, "Thanks to your feedback, we've added more vegetarian options to our menu!"

Leveraging Feedback for Growth

Analyze and Act

Use the data collected to identify patterns and areas for improvement. Implement changes based on feedback to enhance the customer experience. For example, if customers mention that the dining area is too noisy, consider adding sound-absorbing materials.

Close the Feedback Loop

Communicate back to customers on how their feedback was used. This could be through WhatsApp messages or public posts on social media. For example, "We heard you! Our new dessert menu is live thanks to your suggestions."

Promote Positive Feedback

Share positive feedback and testimonials on your website and social media platforms. This not only boosts your restaurant’s image but also encourages others to provide feedback. For example, share a customer testimonial: "Best dining experience ever! - John D."

The Tosto.in Advantage

Convenience and Accessibility

Manage all feedback activities through WhatsApp, a single, convenient platform that both you and your customers are comfortable with.

Engagement and Loyalty

Personalized interactions through WhatsApp foster meaningful connections with your customers, leading to increased loyalty and repeat business.

Real-Time Digital Menu Integration

Enhance your guests' dining experience with an interactive digital menu accessible via WhatsApp. Update menu items, prices, and promotions in real-time, ensuring your customers always have the latest information.

Conclusion

Tosto.in is committed to revolutionizing the way restaurants engage with their customers. By leveraging the power of WhatsApp for feedback management, referral programs, and targeted marketing campaigns, we help you drive growth and success in today's competitive landscape. Start collecting better customer feedback today and watch your restaurant thrive with Tosto.in.